To: Downtown Airporter Personnel July
18, 2006
From: Paul Schneider, UTU Chairman
Re: Teamwork
First of all, I just want to say
thanks to all of you who dedicate yourselves to driving the Downtown Airporter
service on a regular basis. It is a
difficult job driving in high density traffic all day, adhering to a schedule,
selling tickets, loading tons of luggage and being professional and courteous
on top of all that!!!!!! It is one of
the most demanding services that we offer at GLS.
It is impressive to see those
of you who manage all these demands and maintain the schedule. When busy, you still remain within 5 or 6
minutes of the schedule. There are
certainly times when traffic causes delays and you need to use creative routing
to avoid the congestion. I truly respect
all of you who adhere to the rules and try your best to provide quality service
to the customers. We want them to
return. When they see the driver
hustling and trying his or her best, they remember that the next time they are
in
By providing traffic reports
to each other, you create a definite “team approach.” That is what we are all about. By running on time, not only do you help our
passengers get to their destinations in a timely matter, you help your
fellow GLS drivers, too. By far,
the majority of you are very good about leaving the airport on time (especially
during rush hour) or at the most, 5 or 6 minutes late due to heavier passenger
loads. If loads are heavy, you show up a
few minutes early at the airport to load up and leave close to the scheduled
time. This way, you don’t infringe on
the next bus and you assist the Connector drivers with their operation.
The Connectors do a great job
of knowing all the shortcuts downtown, meeting buses, talking on the radio and
using the cell phone (sometimes all at the same time). I don’t know how they coordinate all
that! They operate most smoothly when
the buses are close to being on schedule. I have noticed that they try to meet
the buses at one of the first two stops, then, drop those passengers in time to
meet the next coach at the
In this highly complex
service, you all have a direct effect on each other. I have noticed that the teamwork philosophy
is readily apparent when you all strive to safely maintain the schedule.
I simply want to thank all of
you who do your best to provide a beneficial service to the public as well as
respect your fellow employees who are out there with you on the road. Continue helping each other and be safe out
there.
Respectfully,
Paul